Effective Date: June 3, 2026

Backstage Hair Salon, 487 Cornwall Rd, Unit E4, Oakville, ON L6J 7S8 · (905) 842-0090 · oakville@backstagehair.ca

Backstage Hair Salon (“Backstage”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

By using our services, our website (backstagehair.ca), or contacting us, you consent to the collection and use of your personal information as described in this policy.

1. What Information We Collect

We collect personal information only to the extent necessary to provide our services and communicate with you. This may include:

Information you provide directly

  • Your name, email address, and phone number (when booking, inquiring, or contacting us)
  • Appointment preferences and service history
  • Inquiry details for chair or room rental, careers, or apprenticeship — including what you are interested in and any message you send us
  • Feedback or messages submitted through our website or in-salon
  • Payment information (processed securely through third-party providers — we do not store card details)

Information collected automatically

  • Browser type, device type, and operating system
  • Pages visited and time spent on the site
  • Referring URL and general geographic location (city/region)
  • Advertising click identifiers (such as a Google Click ID, “gclid”) and campaign parameters, where you reach us from an online advertisement
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your personal information to:

  • Schedule, confirm, and manage salon appointments
  • Respond to your inquiries, questions, or feedback
  • Process chair rental, employment, or apprenticeship applications, and contact you about them
  • Send appointment reminders, booking confirmations, and service follow-ups
  • Notify you of promotions, programs, or events (with your consent)
  • Measure and improve the performance of our website and advertising
  • Comply with applicable legal and regulatory obligations

We will not use your information for purposes other than those for which it was collected without first obtaining your consent or as required by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties in limited circumstances:

Service providers. We use third-party platforms to operate our business, including Fresha (online booking), payment processors, email and spreadsheet tools used to record and follow up on inquiries, and the analytics and advertising providers described in Section 6. These providers receive only the information necessary to deliver their services and are expected to protect it.

Legal requirements. We may disclose personal information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our clients, staff, or the public.

4. How We Protect Your Information

We take reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, or destruction, including:

  • Secure HTTPS connections on our website
  • Access controls limiting who can view personal information internally
  • Use of reputable, security-certified third-party booking and payment systems
  • Regular review of our privacy and data practices

While we take every reasonable precaution, no system is completely secure. If you have concerns about the security of your information, please contact us directly.

5. How Long We Keep Your Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Appointment and service records are kept for a period sufficient to support client service continuity. Inquiry and application records are kept for as long as needed to evaluate and follow up on your interest. Marketing consents are retained until withdrawn. When information is no longer required, we securely destroy or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site. We may use:

  • Essential cookies: required for basic site functionality
  • Analytics cookies: help us understand traffic and usage patterns, including Google Analytics (via Google Tag Manager)
  • Advertising cookies: used to measure and improve our advertising, including Google Ads and the Meta (Facebook) Pixel; these may record when an ad interaction leads to an inquiry
  • Third-party cookies: set by embedded services such as Google Maps

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. For more information, see the privacy policies of Google and Meta.

7. Your Rights Under PIPEDA

You have the right to:

  • Access the personal information we hold about you and request a copy
  • Correct or update inaccurate or incomplete information
  • Withdraw consent to the collection, use, or disclosure of your information at any time (subject to legal or contractual restrictions), including opting out of marketing communications
  • Ask questions or make a complaint about how we handle your personal information

To exercise any of these rights, contact us using the details in Section 8. We will respond within the timeframes required by PIPEDA. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).

8. Contact Us

For privacy questions, requests, or complaints:

Backstage Hair Salon
487 Cornwall Rd, Unit E4, Oakville, ON L6J 7S8
Phone: (905) 842-0090
Email: oakville@backstagehair.ca

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” above indicates when it was last revised. Material changes will be posted on this page; your continued use of our services after an update constitutes acceptance of the revised policy.