Privacy Policy

Effective Date: May 24, 2026 · Backstage Hair Salon, 487 Cornwall Rd E4, Oakville, ON L6J 7S8

Backstage Hair Salon ("Backstage", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

By using our services, website (backstagehair.ca), or contacting us, you consent to the collection and use of your personal information as described in this policy.

1. What Information We Collect

We collect personal information only to the extent necessary to provide our services and communicate with you. This may include:

Information You Provide Directly

• Your name, email address, and phone number (when booking or contacting us)
• Appointment preferences and service history
• Inquiry or application details (for chair rental, careers, or apprenticeship)
• Feedback or messages submitted through our website or in-salon
• Payment information (processed securely through third-party providers; we do not store card details)

Information Collected Automatically

• Browser type, device type, and operating system
• Pages visited and time spent on the site
• Referring URL and general geographic location (city/region)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your personal information for the following purposes:

• To schedule, confirm, and manage your salon appointments
• To respond to your inquiries, questions, or feedback
• To process employment, chair rental, or apprenticeship applications
• To send appointment reminders, booking confirmations, and service follow-ups
• To notify you of promotions, programs, or events (with your consent)
• To improve our website and the services we offer
• To comply with applicable legal and regulatory obligations

We will not use your information for purposes other than those for which it was collected without first obtaining your consent or as required by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties in the following limited circumstances:

Service Providers

We use third-party platforms to operate our business, including Fresha (online booking), payment processors, and email communication tools. These providers receive only the information necessary to deliver their services and are contractually bound to protect it.

Legal Requirements

We may disclose personal information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of our clients, staff, or the public.

4. How We Protect Your Information

Backstage takes reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These include:

• Secure HTTPS connections on our website
• Access controls limiting who can view personal information internally
• Use of reputable, security-certified third-party booking and payment systems
• Regular review of our privacy and data practices

While we take every reasonable precaution, no system is completely secure. If you have concerns about the security of your information, please contact us directly.

5. How Long We Keep Your Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Appointment and service records are typically kept for a period sufficient to support client service continuity. Marketing consents are retained until withdrawn.

When information is no longer required, we securely destroy or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to improve your browsing experience and understand how visitors use the site. Specifically, we may use:

• Essential cookies: required for basic site functionality
• Analytics cookies: help us understand traffic and usage patterns (e.g., aggregate visitor counts)
• Third-party cookies: set by embedded services such as Google Maps

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the use of your information for non-essential purposes
• Request that we limit or stop using your information in certain circumstances
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 9. We will respond within 30 days.

8. Links to Third-Party Sites

Our website may contain links to third-party websites (such as Fresha, Google Maps, Instagram, and Facebook). This Privacy Policy applies only to our website and services. We encourage you to review the privacy policies of any external sites you visit.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will update the Effective Date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Last updated: May 24, 2026