Frequently asked
questions.

Yes, a $25 deposit is required for all online bookings through Fresha. This deposit is applied to your service total on the day of your appointment.

We ask for at least 24 hours' notice to cancel or reschedule. Cancellations made with less than 24 hours' notice will result in the $25 deposit being forfeited. We understand that emergencies happen. Please call us directly if something comes up.

Yes, we welcome walk-ins based on availability. However, we strongly recommend booking an appointment in advance to guarantee your preferred time slot and stylist, especially on weekends and for colour services.

We recommend booking colour services (especially balayage, full highlights, or colour correction) at least 1–2 weeks in advance. For bridal or special occasion services, we suggest 4–6 weeks.

Absolutely. When booking online through Fresha, you can select your preferred stylist. If you'd like to speak with us about which stylist is best suited for your hair goals, give us a call. We're happy to help.

Please call us as soon as possible if you're running late. Depending on the appointment length, we may need to adjust or reschedule your service to avoid impacting other clients. We do our best to accommodate.

We accept cash, debit, all major credit cards, and Backstage gift cards. Gratuity is appreciated and can be added to card payments.

Yes, complimentary client parking is available at our Cornwall Road location. You'll find ample free parking directly outside the salon.

Yes! We offer 15% off every Tuesday with a valid student ID. Simply show your student card at the time of your appointment. Some exclusions may apply, ask us when booking.

It's a 10–15 minute express makeup application performed by one of our trained apprentices. It's a beautiful complement to any service, especially blow-outs, colour appointments, or special occasions. Available for just $25 added to any service.

All advertised prices are "starting at": your final price depends on your hair length, density, and the specific techniques required. Your stylist will always discuss pricing during your consultation before any work begins. No surprises.

Yes! Backstage gift cards are available in-salon in any denomination. They make a wonderful gift for birthdays, holidays, or any occasion.

Balayage starts at $275 and varies based on hair length and density. A complimentary consultation is included with every balayage booking so your stylist can give you an accurate quote.

Most balayage services take 2–3 hours including application, processing time, toning, and a finish. We'll give you a more precise estimate based on your hair at the time of consultation.

Most clients come in every 8–12 weeks for colour maintenance. Balayage can often go longer between appointments (12–16 weeks) since it grows out more naturally. Your stylist will recommend a maintenance schedule suited to your colour.

Yes, colour consultations are always complimentary at Backstage. We encourage new clients especially to book a quick consultation before committing to a service, so we can understand your goals and give you accurate timing and pricing.

Colour correction is the process of fixing previous colour work that didn't turn out as expected, whether it's banding, uneven tones, or colour that was taken too dark or light. Correction services require a consultation and timing varies significantly depending on the starting point.

Yes! We love welcoming young clients. We offer a calm, patient environment for kids' haircuts including a special first haircut experience with a keepsake lock of hair. Check our Kids' Haircuts page for full details.

Yes, we offer men's haircuts and beard shaping. Men's haircuts start from $50. Walk-ins are welcome, but booking ahead is recommended to guarantee availability.

Hijab Mondays is our women-only service day held every Monday. We create a completely private, respectful environment where clients can receive any of our regular salon services without their hijab, with only female staff present.

Yes, on Hijab Monday appointments, only female staff are present throughout your entire service. Your privacy and comfort are our top priority.

Yes. Hijab Monday appointments are by appointment only, and we manage the schedule to ensure a private, enclosed environment for every client. There are no walk-in overlaps during your service.

Yes, with advance notice, we can arrange a private appointment outside of our regular Monday schedule. Please call us directly to discuss your needs and we'll do our best to accommodate.

Simply mention "Hijab Monday" when booking, either online through Fresha or by calling us. This ensures we prepare the correct private environment for your appointment.

All of our regular services are available: colour & highlights, cuts & styling, blow dry, treatments, and special occasion styling. Everything is available in a fully private setting.

Chair rental allows licensed professionals to operate as independent stylists within our salon. You rent a fully equipped station on a weekly or monthly basis: no commission splits, no hidden fees. You keep everything you earn.

Your rental includes a premium equipped styling station, backbar product access, Wi-Fi, laundry and towel service, locked tool storage, client parking, and exposure to the Backstage brand and client base.

Yes, we have one private room available for monthly rental, ideal for stylists offering specialty services or clients who prefer a more private setting. The private room is available on a monthly commitment basis.

Not necessarily. Especially for new graduates, our established walk-in traffic and brand presence helps you build your book. Established stylists who bring their own clientele will also find room to grow here.

You can apply directly through our Apprentice Program page. Fill out the brief application form with your details and a note about why you want to join, and we'll be in touch within a few business days.

You should hold a valid Ontario cosmetology or hairstyling license (or be in the final stages of completion). Beyond that, we're looking for professional, passionate individuals who are committed to their craft and respect our salon culture.